Return & Exchange Policy

Buying cricket gear online means judging size and weight from a table. Sometimes it is wrong, and that is fine — you have 30 days from delivery to send an unused item back.

The short version

  • 30 days from the delivery date to request a return.
  • The item must be unused, in original condition, with all tags, labels and original packaging.
  • You pay return shipping. We pay it only where the item was faulty or we sent the wrong thing.
  • Refunds go back to the original payment method within 5–10 business days of us receiving and inspecting the item.
  • Original shipping charges are not refunded, except on a faulty or incorrect item.

What "unused" means for cricket gear

This is the part worth reading before you unwrap anything.

  • Bats — returnable only if they have not been oiled, knocked in, had an anti-scuff sheet or toe guard applied, or hit a ball of any kind. Once a bat has been prepared or used it cannot be resold as new, so it is not returnable. Take the bat out, weigh it, feel the pick-up, and decide before you start knocking it in.
  • Gloves and pads — try them on indoors, over the inners or socks you would actually wear. Returnable while clean and unmarked; not returnable once they show ball marks, ground dirt or sweat staining.
  • Shoes — try them on indoors on a clean floor and keep the box. Returnable while the soles and spikes are unmarked.
  • Helmets — returnable while unworn in play, with grille and padding untouched and all original tags and certification labels attached.
  • Apparel — returnable unworn and unwashed with tags attached.

Not returnable

  • Bats that have been oiled, knocked in, covered or used.
  • Any used protective equipment, for hygiene reasons.
  • Custom or personalised items, including laser-engraved bats.
  • Bat oil, tape, grips, face sheets and other consumables once opened.
  • Underwear, socks and compression base layers once the packaging is opened.
  • Clearance and final-sale items, where marked as such on the product page.
  • Anything requested more than 30 days after delivery.

How to start a return

  1. Email akshayn1388@gmail.com within 30 days of delivery with your order number, the item, and the reason.
  2. We reply with a return authorisation and the return address. Do not ship anything back before you have that — unauthorised returns cannot be matched to an order or processed.
  3. Pack the item in its original packaging, inside an outer box, and send it with a tracked service. Until it reaches us it is your parcel — keep the tracking number.
  4. We inspect on arrival and email you the outcome, normally within three business days.

Exchanges

The fastest route is to return the original for a refund and place a new order for the size or weight you want — that way you are not waiting on our inspection before your replacement ships, and you avoid the item selling out in the meantime. If you would rather we handle it as a direct exchange, say so in your email and we will arrange it; you cover return shipping and we cover shipping the replacement out to you.

Faulty or incorrect items

If we sent the wrong item, or an item arrives with a manufacturing fault, email us within seven days of delivery with photographs. We will cover return shipping both ways and either replace the item or refund it in full, including the original shipping charge. Damage that appears after use is handled under manufacturer warranty, not this policy.

Refunds

Approved refunds are issued to the original payment method. Processing on our side takes 1–2 business days after inspection; your bank or card issuer may take a further 5–10 business days to post it. We refund the price of the goods and the tax on them, but not the original outbound shipping charge, unless the return was our error.

This policy is in addition to your rights under applicable Canadian consumer protection law and does not limit them.