Shipping policy

We ship from Surrey, British Columbia. Orders placed before 1:00 pm Pacific on a business day are normally dispatched the same day. Orders placed after that, or on a weekend or statutory holiday, are dispatched the next business day.

Rates

Within Canada. A flat shipping rate, calculated at checkout. It does not change with order size, so adding a second item costs nothing extra in shipping. We do not currently offer a free-shipping threshold.

United States and international. Quoted live at checkout based on destination, weight and dimensions. Enter your address in the cart to see the exact cost before you place the order.

Cricket bats and kit bags are long, bulky items and some carriers apply oversize surcharges. Those are included in the rate shown at checkout. We never add shipping charges after an order is placed.

Estimated delivery times

  • British Columbia: 1 to 3 business days
  • Alberta, Saskatchewan, Manitoba: 2 to 5 business days
  • Ontario, Quebec, Atlantic Canada: 3 to 7 business days
  • Northern and remote communities: 5 to 12 business days
  • United States: 4 to 10 business days
  • International: 7 to 21 business days

These are carrier transit estimates measured from the day of dispatch, not guarantees. Weather, customs and peak-season volume can add time.

Tracking

You will receive a shipping confirmation email with a tracking number as soon as your order leaves us. If tracking has not updated for five business days, email us and we will open an inquiry with the carrier.

Customs, duties and taxes

Canadian orders include applicable GST, PST or HST, shown at checkout.

On orders shipped outside Canada, the recipient is responsible for any import duties, taxes and customs brokerage fees charged by the destination country. These are not included in our prices or shipping rates, we cannot calculate them in advance, and they are not refundable by us. If a parcel is refused at customs and returned to us, we will refund the goods but not the outbound or return shipping.

Lost, delayed and damaged parcels

If a parcel arrives damaged, photograph the outer packaging before unpacking it and email us within 48 hours of delivery. We cannot pursue a carrier claim without those photographs. For a parcel marked delivered that you have not received, check with neighbours and your building first, then contact us within seven days so we can start a carrier trace.

Address accuracy

Please check your shipping address at checkout. We cannot redirect a parcel once it is with the carrier, and a parcel returned to us as undeliverable due to an incorrect address will be refunded for the goods only, less the original shipping cost.

Questions

Email akshayn1388@gmail.com.