Refund policy

We want you playing with gear that fits. If it doesn't, you have 30 days from the date of delivery to return an unused item.

Summary

  • 30 days from delivery to request a return.
  • The item must be unused, in original condition, with all tags, labels and original packaging.
  • You pay return shipping, except where the item was faulty or we sent the wrong thing.
  • Refunds are issued to the original payment method after we receive and inspect the item.
  • Original outbound shipping charges are not refunded, except on a faulty or incorrect item.

What "unused" means for cricket equipment

Cricket gear has specific conditions, and they matter more than for most products.

  • Bats are returnable only if they have not been oiled, knocked in, fitted with an anti-scuff sheet or toe guard, or used against a ball of any kind. A prepared or used bat cannot be resold as new and is not returnable. Weigh the bat and check its pick-up before you begin preparing it.
  • Gloves and pads are returnable while clean and unmarked. They are not returnable once they show ball marks, ground dirt or sweat staining.
  • Cricket shoes are returnable while the soles and spikes are unmarked. Try them on indoors and keep the box.
  • Helmets are returnable while unworn in play, with the grille and padding untouched and all original tags and certification labels attached.
  • Apparel is returnable unworn and unwashed with tags attached.

Items that cannot be returned

  • Bats that have been oiled, knocked in, covered or used.
  • Used protective equipment of any kind, for hygiene reasons.
  • Custom and personalised items, including laser-engraved bats.
  • Bat oil, tape, grips, face sheets and other consumables once opened.
  • Socks, underwear and compression base layers once the packaging is opened.
  • Items marked as clearance or final sale on the product page.
  • Any request made more than 30 days after delivery.

How to start a return

  1. Email akshayn1388@gmail.com within 30 days of delivery with your order number, the item, and the reason for the return.
  2. We will reply with a return authorisation and the return address. Please do not ship anything back before you have that, as unauthorised returns cannot be matched to an order or processed.
  3. Pack the item in its original packaging inside an outer box and send it using a tracked service. The parcel remains your responsibility until it reaches us, so keep the tracking number.
  4. We inspect on arrival and email you the outcome, normally within three business days.

Exchanges

The fastest way to exchange an item is to return the original for a refund and place a new order for the size or weight you want, so you are not waiting on our inspection and the item does not sell out meanwhile. If you would prefer a direct exchange, tell us in your email: you cover return shipping and we cover shipping the replacement to you.

Faulty or incorrect items

If we sent the wrong item, or an item arrives with a manufacturing fault, email us within seven days of delivery with photographs. We will cover return shipping in both directions and either replace the item or refund it in full, including the original shipping charge.

Damage or failure that appears after a bat has been used is handled under the manufacturer's warranty rather than this policy. See our knocking-in and warranty page.

Refunds

Approved refunds are issued to the original payment method. Processing on our side takes one to two business days after inspection, and your bank or card issuer may take a further five to ten business days to post the credit. We refund the price of the goods and the tax charged on them, but not the original outbound shipping charge, unless the return was the result of our error.

Questions

Email akshayn1388@gmail.com.

This policy is in addition to your rights under applicable Canadian consumer protection law and does not limit them.